Our Delivery Service
Terms and Conditions
All deliveries are kerbside (you'll need to carry goods into your property) and can be made on anything from a van to an 18 tonne lorry, so it is assumed that the delivery address will be easily accessible for any large vehicle. Please be aware most of our shipments will be on a pallet and this will be left with you at the point of delivery. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
Boards should also be given time to acclimatise, as explained here: How to acclimatise your floor
Failed Deliveries
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £20 or £0.70 per kg if the weight is over 29kg.
If after a failed delivery you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
Order not as expected
It is important to check the packages for any visual damage to the goods. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.
Covid-19 Alert: "For deliveries to the home, please note, following the government's advice concerning social distancing, to minimise the risk of Covid-19 infection, we will not be requesting proof of delivery (POD) are signed. We'll now be taking names and, where appropriate, pictures of the goods being delivered as proof of delivery and receipt of the shipment"
Deliveries Outside Of Mainland UK
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.
All deliveries are kerbside (you'll need to carry goods into your property) and can be made on anything from a van to an 18 tonne lorry, so it is assumed that the delivery address will be easily accessible for any large vehicle. Please be aware most of our shipments will be on a pallet and this will be left with you at the point of delivery. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
Boards should also be given time to acclimatise, as explained here: How to acclimatise your floor
Failed Deliveries
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £20 or £0.70 per kg if the weight is over 29kg.
If after a failed delivery you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
Order not as expected
It is important to check the packages for any visual damage to the goods. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.
Covid-19 Alert: "For deliveries to the home, please note, following the government's advice concerning social distancing, to minimise the risk of Covid-19 infection, we will not be requesting proof of delivery (POD) are signed. We'll now be taking names and, where appropriate, pictures of the goods being delivered as proof of delivery and receipt of the shipment"
Deliveries Outside Of Mainland UK
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery. Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.
